WASH Roadmap Initiative 1

The WASH Hub

A "one-stop" shop for online knowledge sharing and learning. Enabling humanitarian WASH practitioners to access curated sector knowledge, resources and tools through a coordinated global access point.

Overall Objective

The WASH Hub will enable practitioners involved in WASH interventions to provide services and enhance hygiene behaviours addressing the needs of affected populations in humanitarian settings. This will be done by operating a global sector go-to point for knowledge-sharing, learning, exchange and advice.

Core Elements

Four pillars that make up the WASH Hub platform experience.

AI-Powered Assistance
Generative AI support enabling multi-lingual information access with personalized, contextual support.
Access to Knowledge
Structured, curated repository of sector resources, tools, events and trainings accessible through thematic lenses.
WASH Community
Active practitioner community facilitating peer-to-peer exchange, moderated topical communities of practice, and hosting sector initiatives.
Expert Support
Direct remote assistance from expert teams upon request.
Prototype

Platform Preview

A clickable prototype was developed during the Design Sprint in Willisau, Switzerland to demonstrate core functionalities.

WASH Hub Dashboard
WASH Hub Knowledge Base
WASH Hub Community
WASH Hub Expert Support
WASH Hub Overview

Project Timeline

Phase 1End of 2023

Scoping

Outcomes and recommendations report completed. Defined core user needs and problems to solve.

Deliverable: Finding Report (November 2023)

Phase 2Mid/End of 2024

Conceptualization

Partners convened in Switzerland for kick-off (IFRC HQ Geneva) and Design Sprint (Willisau). Joint vision developed and clickable prototype created.

Deliverable: Design Sprint Report, Clickable Prototype

Phase 32025-2026

Platform Development

Adapt platform and services based on prototype feedback and user testing.

Deliverable: WASH Hub Platform

September 23-25, 2024

Design Sprint - Willisau, Switzerland

Facilitated by Seecon, CEWAS, and German Toilet Organization (GTO)

User Understanding

Defined and understood core users of WASH Hub to identify the problems to solve.

Conceptualization

Conceptualized WASH Hub structure and function as a base for the clickable prototype.

Next Steps

Outlined necessary steps for full development and funding of WASH Hub.

Personas

Developed user personas to guide design decisions and prioritize features.

User Flow

Mapped the complete user journey from discovery to active engagement.

Prototype

Created a clickable prototype demonstrating core functionalities and UX design.

Resources

Reports & Documents

WASH Hub Finding Report

Phase 1 scoping outcomes - Initiative 1.1 findings by CAWST (November 2023)

PDF - 4.8 MB
Download

Phase 1 Scoping Report

Project outcomes, recommendations and activity report

PDF - 293 KB
Download

Design Sprint Summary

September 23-25, 2024 - Willisau, Switzerland. Workshop covering objectives, personas, user flows, and prototype thinking.

PDF - 29.9 MB
Download

WASH Roadmap Synergies

The WASH Hub connects with all other WASH Roadmap initiatives to create a comprehensive ecosystem.

Linked Sector Platforms

COVID-19 Hygiene HubeCompendiumOctopusWash'Em

Contribute to This Initiative

The WASH Hub is a sector-owned initiative. Your expertise and involvement can help shape the future of humanitarian WASH knowledge sharing.

Get InvolvedBack to WASH Hub